Refund & Cancellation Policy

You may request a refund within 30 days of the relevant order date. This window applies to both subscription charges and one-time top-up purchases. Approved refunds are processed by Paddle back to your original payment method.

Monthly and yearly subscriptions are recurring purchases. You may cancel at any time through the available Paddle subscription-management process. Cancellation prevents future renewal charges and normally takes effect at the end of the applicable billing period. A refund of a subscription charge can be requested within 30 days of that charge.

Additional positioning sessions are one-time purchases. They do not create or modify a recurring subscription. A refund can be requested within 30 days of the order date, subject to the applicable Paddle refund rules and your mandatory consumer rights.

Refund requests can be made through the support process linked from your Paddle transaction or receipt, or through the in-app support option in your Cuero account. You can reach Paddle's buyer support at paddle.net.

Requests are reviewed individually and approval is not guaranteed. Where mandatory statutory consumer rights apply, those rights override this policy.

This policy may be updated. The current effective date is shown at the top of this page.